Maintenance & Support

The contemporary online gaming market demands highly responsive software maintenance and support to ensure high functionality level. In order to successfully implement an online gambling business strategy the following objectives are becoming critical:

• Complexity managing
• Risks minimization
• Costs control

Viaden Media ensures you gaining all the needed skill and resources to optimize online gaming solution performance together with business processes management. To keep your business on its best run we help you realize all the three above-mentioned objectives.

It is highly recommended to implement frequent software upgrades to stay on the competitive edge. It is crucial to invest not only in the best offered online gambling software but also in support and maintenance initiatives on the ongoing basis. Viaden Media is proud to offer quality cost effective software maintenance and support as a part of full software life-cycle services. We have elaborated comprehensive software maintenance and upgrade strategy to best meet the rapidly changing market demands. Being subscribed to our maintenance program you receive timely upgrades and technology enhancements together with guaranteed quality support. We regularly check the system functioning and performance in order to introduce timely changes with the aim of keeping the system live 24/7.

It is our mission to support your online gaming business built on our software to maximize the return on investment and minimize the risk of the system incorrect functioning. If purchase our support and maintenance services you will benefit from Viaden Media deep expertise and vast experience gained in support of large number of our clients. The deployment of our maintenance and support program means our acting as your trusted consultants and advisors on your way to successful online gaming business. Our maintenance services serve the business success acceleration aims by helping you leverage the implemented online gambling software.

With our maintenance and support services ranging from technical support to security audit performed through end-to-end operations you receive competent guidance to become a best-run online gambling business. Within the framework of our support and maintenance services packages, performed on the subscription basis we offer:

To best suit your current business needs and budget we offer three support and maintenance service packages:

Light package - €3 000/monthly - €30 000/annually. The package includes 75 hours for regular maintenance and support services

Regular package - €5 000/monthly - €50 000/annually. The package includes 150 hours for regular maintenance and support services

Advanced Package - €7 000/monthly - €70 000/annually. The package includes 200 hours for regular maintenance and support services

Our customer-focused approach and commitment to quality guarantee prompt response to your current needs to ensure stable error-free system functioning. Choose the most suitable support and maintenance package to empower the productivity of your online casino or poker room.